Payment Methods:
We gladly accept payment through Paypal, all major credit cards, checks or money orders. All payments must be pre-paid. Net 30 is available for pre-approved wholesale customers only. All prices subject to change without notice.
Shipping Policy:
We proudly ship our candles nationwide with FedEx. Because our candles are customized and made to order, most orders are shipped within 5-10 business days. Wholesale or fundraising orders may take up to 2 weeks. We strive to ship our orders as quickly as we can to better serve our customers. If your order is not received within the time frame above, please contact us and we will provide tracking information for your order. PLEASE take the hot summer months into consideration when having your packages delivered to warm climates. Candles left at the door directly in the sun run the risk of melting. We reserve the right to adjust shipping charges as necessary to cover our costs. We will notify you by phone or email if the shipping is more than your order confirmation.
Return Policy:
We hope you LOVE every purchase from Simply Vintage Candles, but just in case, here are some guidelines to consider before purchasing. Every Simply Vintage Candle is made of high quality ingredients and we take special care in preparing each candle. All candles are individually hand-poured. As with any handcrafted product, slight variances may occur and are a natural part of the “handmade” process. If you have purchased a product that for some reason is not what you expected, please notify us within three (3) business days. The items may be returned (unused) within 30 days. The purchase price will be refunded once the item has been returned. The customer will be responsible for paying return shipping.
We take great care in packaging your order to insure your product arrives in excellent condition. In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and product. Please open all of your packages immediately after delivery. Any damaged or wrongly shipped products must be brought to our attention within three (3) business days after receipt of delivery for a full refund or return authorization. If we are not notified within three (3) business days, you assume full responsibility for the delivery and all products. To report a problem above, please contact us at sales@simplyvintagecandles.com.
Privacy Policy:
Simply Vintage Candles takes the privacy of our customer’s personal and financial information very seriously. All information obtained by Simply Vintage Candles during your transaction is held in the strictest of confidence.
What information do we collect?
We collect information from you when you register on our site, place an order, or fill out a form. When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, address, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent:
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy:
Check our agreement periodically for updates and changes. If we decide to change our privacy policy, we will post those changes on this page.
Thank you for your cooperation with the above policies. We appreciate your business!!
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